1. To what extent do numerous immigrant and ethnic cultures convey the message of a communication more in the context how something is said, the body language or tone of voice than on the words spoken?
Not much
About 10 percent
As much as 80 percent
About 45 percent
2. In many Pacific Rim countries, unprepared executives might insult their business hosts by doing which of the following?
Refusing an invitation to sing karaoke
Leaving your chopsticks stuck upright in a bowl of rice
Using the number four in any form
Grabbing an offered business card with one hand and stuffing it in your pocket
None of the above
All of the above
3. When offering your business card to a Hong Kong executive, what should you do?
Present your card with one hand just like you do in the United States
Write you cell phone number on your card
Present it with two hands
Ask for their business card and stuff it in your pocket without a glance
4. In California and across the United States, how many different languages are spoken?
0-10
11-50
51-100
100+
5. Speaking a few words in the language of your multicultural clients, customers and co-workers is:
Generally not a good idea since they may feel patronized
Generally a good idea because the effort conveys respect for the other person
Generally not a good idea because if you make a mistake in pronunciation, they may be offended
Generally helpful when you want to establish rapport and influence them
6. While doing business in Japan, it is customary to?
Follow protocol and hierarchy
Bow as low as someone bows to you
Never pour your own drink
Slurp your noodles
None of the above
All of the above
7. Avoiding public humiliation or loss of face is central to the values of which culture(s)?
Mainstream Americans
Hispanic
Asian Pacific
Middle Eastern
8. When meeting a top executive for the first time in Taiwan, it is customary to?
Bow lower than the executive bows
Exchange gifts which are gift wrapped
Refuse a gift three times before accepting
Immediately rip open the gift the executive gives you and thank him profusely for the gift
9. When doing business with Hispanics, building relationships is best established:
By moving things along at a fast pace or they will go elsewhere
By being honest or even blunt in order to establish trust quickly
By going slowly and establishing trust
By abiding by the cultural norms to socialize first, ask about the family then slowly getting down to business
10. When deciding to accept a promotion involving geographic relocation, a Latino typically:
Takes just a few days to decide
Isn't interested in a promotion
Takes a longer time to decide
Must consult his nuclear and extended family before accepting the promotion
11. In a sales or customer service situation where you must use a child to translate, it is best:
Look directly at the child as you speak since they are doing the translation
Look at the child to make sure he or she understands you
Look at the adult or decision maker
Play it safe and look back and forth between the two
12. Play it safe and look back and forth between the two. Which communication norms are true?
Middle Eastern men stand very close to each other as a means of dominating a conversation
Asians consider it inappropriate to be touched on the hand
Mexican men often hold another man's lapel during a conversation as a means of connecting and a sign of good communication
None of the above
All of the above
13. Once Hispanic families immigrate to the United States they make decisions:
Much as mainstream Americans do as individuals
By Involving their friends
Continue the practice of making decisions as a group
Avoid making decisions until the last minute
14. Which of the following statements are true about the Latino mix?
Argentines thinks of themselves as mostly European
Chileans and Uruguayans are descendants of Europeans, though the Chilean population has traces of Araucanian Indians in their blood
A lot of Indian roots exist in the family tree of people from Central America and countries in the Andean region, most noticeably in Guatemala and Bolivia
The Caribbean, Colombia, Panama and Venezuela have touches of Spain, Africa and China
None of the above
All of the above
15. Which of the following statements are true about Hispanics and Hispanic Culture?
Latino presence in the United States predates an Anglo presence
Puerto Ricans are American citizens
Most of the West coast was once a Mexican possession
Cubans were automatically considered political refugees until 1995
None of the above
All of the above
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